On time ready to work
Our highly trained local technicians operate from well stocked modern vans.
We are able to keep costs down and transfer those cost saving to our cusotmers because our technicians
live and work locally within a 15-20min drive from their home base to our customers.
We serve the entire Gold Coast (North/ South and West).
The first appointment for the day is usually a 7am START; however we can be onsite earlier by request to fit in with your schedule. An appointment can be set for either an am or pm appointment through our office.
We will always call 30min prior to arrival so you don’t feel as though your trapped at home waiting around.
As standard practise we will send you an sms text message confirming your appointment the day before your appointment which we request you respond to so that your alloted appointment runs smoothly.
Who we Help
The types of customers we provide sliding door repair services to include:
- Retail shop fronts
- High rise apartement buildings
- Childcare centres
- Residential Apartment Building Body Corporate Managers
- Resorts – Hotels – Motels
- Real Estate Property Managers
- Residential home owners
- Retirement village accomodation providers
Net Promoter Score(NPS) Service Quality Survey – Scoring out of 10
We survey every customer to ensure we are providing a quality service. After every service customers are asked to rate our service out of 10. Customers are asked how likely they are to refer us to friends, family neighbours or work collegues if the occasion presented itself.
89% of all our customers give us a score of 9 or 10 and they are the most likely to refer our service as they are the most impressed; 8% of all our customers give us a score of 7 or 8 and they are happy with about the quality of our service, but generally just move on with life and are most likely to forget about you;
3% of our customers give us a score of 0 to 6 and are most likely to be detractors so its important to listen to their concerns and fix any serious ongoing problems ASAP that impact the quality of service we deliver.