Terms and Conditions
Revival Group Pty Ltd, trading as Window Revival (hereafter referred to as “the Company”), agrees to complete the work set out in the work order (quote). By engaging the Company for services, the client agrees to the following Terms and Conditions:
1. Interpretation
1.1 “Client” refers to the individual or entity engaging the Company to provide goods and/or services.
1.2 “Goods” refers to all products supplied by the Company, including window and door hardware, rollers, weatherfelt, and other accessories.
1.3 “Services” refers to any repair, maintenance, or installation work undertaken by the Company.
1.4 “Additional Charges” include, but are not limited to, delivery fees, equipment hire, legal costs, GST, and any other expenses beyond the agreed price of goods or services.
1.5 “Work Order” refers to the scope of work detailed in the quote provided to the client.
1.6 “Purchase Price” refers to the total agreed price, excluding GST unless otherwise specified.
1.7 “Company” refers to Revival Group Pty Ltd, trading as Window Revival.
2. Services and Quotes
2.1 The Company will perform the work as outlined in the work order.
2.2 The quote may vary if non-standard products are selected or if products become unavailable due to supplier discontinuation.
2.3 Where applicable, standard components (e.g., rollers, weatherfelt) will be supplied and installed, subject to availability. Additional charges apply for non-standard products.
2.4 Window and door hardware will be supplied and installed where possible at an additional cost.
2.5 All quotes are subject to change if unforeseen conditions arise during the work, such as corrosion or substrate damage, which differ from the initial assessments provided by the client.
3. Warranties
3.1 The Company provides a 3-month warranty on window and door hardware supplied and installed.
3.2 Maintenance and repair work performed by the Company is covered by a 6-month workmanship guarantee.
3.3 Any goods or components not manufactured by the Company are subject to the warranty provided by the original manufacturer, where applicable.
3.4 Warranties are only valid upon receipt of full payment for the completed work. Any non-payment or partial payment will render the warranties void.
3.5 Warranties are non-transferable and will not apply if there is a change in property ownership.
3.6 To the extent permitted by law, the Company excludes all other warranties, whether implied or explicit, not outlined in these Terms or any other Company-approved documentation. The Company is not liable for any:
3.6.1 Increased costs or expenses;
3.6.2 Loss of profit, revenue, business, contracts, or anticipated savings;
3.6.3 Loss or expense arising from claims made by third parties; or
3.6.4 Special, indirect, or consequential loss or damage of any nature caused by the Company’s failure to complete or delay in completing the order or delivering the Goods.
4. Client Responsibilities
4.1 The client agrees to supply electrical power as required for the completion of the work.
4.2 The client is responsible for relocating vehicles to a safe distance from the work area. The Company accepts no responsibility for damage to vehicles left in the vicinity of the work area.
4.3 The client must remove any valuables or fragile items from the work area. The Company is not liable for damage to such items.
4.4 If accessibility to the work area is limited, the client is responsible for the costs associated with hiring scaffolding, equipment, or other necessary means to complete the project.
5. Liability and Damage
Whilst all care is taken, damage during work in progress will be the responsibility of the client and the client will pay for any necessary replacement and/or rectification. Such damage can include:
5.1 Glass Breakage: The Company is not liable for glass breakage that may occur during the repair or maintenance of windows, doors, or conservatories. The condition of the glass edges often remains unknown until removal, and the glass may crack due to factors outside the Company’s control.
5.2 Damage to Surrounds: The Company is not responsible for any damage to the surrounding areas (e.g., walls, flooring, or other structures) that may occur despite the exercise of reasonable care during the work process.
5.3 Incorrect Fitting or Servicing: The Company is not liable for any damage caused by the improper fitting, servicing, or modification of the goods by the client or any third party.
5.4 Leaks and Drafts: Due to the complexity of identifying the exact source of leaks or drafts, the Company cannot guarantee the full resolution of these issues. The Company will assess and address the problem to the best of its ability and make recommendations; however, a complete solution cannot be assured.
6. Payment Terms
6.1 The client agrees to pay a 20% deposit before work commences. A progress payment of 50% is required on Day 3, and the remaining balance is due upon completion of work. For security screens, a 50% deposit is required before production.
6.2 All payments are due upon completion unless otherwise agreed in writing.
6.3 Interest on overdue payments will accrue at a rate of 2.5% per calendar month, calculated daily, until payment is received.
6.4 In the case of non-payment or default, the client shall indemnify the Company for all collection and legal costs.
7. Ownership of Goods
7.1 Ownership of the goods supplied remains with the Company until full payment is received.
7.2 In the event of non-payment, the Company reserves the right to enter the client’s premises and repossess the goods without liability for trespass or resulting damage.
7.3 The client assumes all risk associated with the goods once they are delivered to the site or work has commenced.
8. Variations and Site Conditions
8.1 Quotes based on client-provided measurements, plans, or photographs may be subject to adjustment following a site inspection or upon discovery of unforeseen conditions (e.g., corrosion, delamination, or substrate damage).
8.2 Any unforeseen complications or changes in substrate conditions may result in additional charges.
9. Cooling-Off Period
9.1 The client may withdraw from this contract during a 5-business-day cooling-off period after receiving the agreed contract.
9.2 To withdraw, the client must notify the Company in writing within the 5-day period.
9.3 If the client exercises the right to withdraw, the Company is entitled to $200 plus any reasonable out-of-pocket expenses incurred. These amounts may be deducted from any deposit paid, or the client will be required to pay the balance if the deposit is insufficient.
9.4 For urgent work, the client may waive the cooling-off period by providing written or verbal approval.
10. Cancellation
10.1 The Company reserves the right to cancel the contract due to unforeseen circumstances beyond its control.
10.2 In the event of cancellation, any deposit paid by the client will be refunded, less any reasonable expenses already incurred by the Company.
11. Data Usage and Privacy
11.1 The client consents to the use and retention of personal data by the Company for the following purposes:
- Provision of goods and/or services;
- Marketing and promotion of the Company’s goods and services;
- Processing of payment instructions, direct debit, and/or credit facilities.
12. General Provisions
12.1 These Terms are governed by the laws of Queensland and the Commonwealth of Australia.
12.2 If any provision of these Terms is found to be invalid or unenforceable, it shall not affect the validity of the remaining provisions.
12.3 Failure by the Company to enforce any provision of these Terms does not constitute a waiver of that provision or any other rights.
12.4 Any amendments to these Terms must be agreed upon in writing by both parties.
13. Indemnity
13.1 To the extent permitted by law, the client agrees to indemnify and hold the Company harmless from any liability, loss, or damage arising from:
- The client’s breach of these Terms;
- The client’s failure to comply with their responsibilities under this agreement.
